|
Number of Application Users |
|
|
|
Feature |
MOSS |
WSS |
|
Up to 75 simultaneous users |
n |
n |
|
75 or more simultaneous users |
n |
n |
|
|
|
|
|
Licensing and Hosting |
|
|
|
Feature |
MOSS |
WSS |
|
Available through standard licensing |
n |
n |
|
Available through third-party service providers |
n |
n |
|
Available through third-party hosting providers |
n |
n |
|
|
|
|
|
Sales |
|
|
|
Feature |
MOSS |
WSS |
|
Convert leads to opportunities and track them throughout the sales cycle. |
n |
n |
|
Consistent tracking and closing of sales opportunities. |
n |
n |
|
Analytical tools provide salespeople with qualified leads and opportunities. |
n |
n |
|
Full-featured product catalog that supports complex pricing levels, units of measure, and discounts. |
n |
n |
|
Convert quotes to orders that can be modified and saved until they are ready to be billed as invoices. |
n |
n |
|
Measure sales performance against quotas. |
n |
n |
|
Create, manage, and distribute sales material. |
n |
n |
|
Create customized e-mail messages to customers. |
n |
n |
|
|
|
|
|
Marketing |
|
|
|
Feature |
MOSS |
WSS |
|
Campaign planning based on budgets and expenses, promotion codes, target products, marketing collateral, and more. |
n |
n |
|
Use existing customer information or imported contact information to create targeted lists for specific campaigns. |
n |
n |
|
Facilitate queries to customer lists, helping locate accounts that meet specific criteria. |
n |
n |
|
Create templates to use again in future campaigns. |
n |
n |
|
Convert leads and track cost and performance data analysis. |
n |
n |
|
Track marketing campaign responses. |
n |
n |
|
Send and receive faxes from your desktop using the capabilities of Microsoft Small Business Server. |
n |
n |
|
Small Business Server Console Integration |
n |
n |
|
Business Contact Manager Data Migration |
n |
n |
|
|
|
|
|
Service |
|
|
|
Feature |
MOSS |
WSS |
|
Create, assign and manage customer service requests from a central location. |
n |
n |
|
Process service requests through customizable workflow rules. |
n |
n |
|
Generate automatic responses to customer requests. |
n |
n |
|
Automatically records customer communications and associates e-mail messages with appropriate customer records. |
n |
n |
|
Manage service resources and to better understand resource and equipment allocation, usage, and effectiveness. |
n |
n |
|
Repository for the publishing of support articles and information. |
n |
n |
|
Create, maintain, and update service contracts automatically. |
n |
n |
|
|
|
|
|
Legend Supported Feature n Not Supported Feature n |